Cafe Supervisor

The major duties of this job will involve connecting quickly with people in a warm, poised, and enthusiastic way and entail working cooperatively with members of the Marty’s Market team and our partners.

This position involves building and maintaining relationships while working closely and accurately within guidelines. A typical day as the Cafe Manager will undoubtedly involve delivering unmatched customer service experiences to customers and fellow staff members as well as some or all of the following:

• Manage the day-to-day operations of the cafe and serve as the primary customer point of contact for Marty’s Market’s restaurant services.
• Coordinate logistics, staffing and other services for special events, including occasional off-site catering jobs.
• Develop/improve processes to optimize labor and inventory expenses.
• Promote new products or services to customers and to train (and ensure) all staff members do the same.
• Uphold company standards and practices including food safety procedures, cash handling practices, inventory tracking, and preventative maintenance/care schedules.
• Maintain a high energy level all day.

Competitive Candidates will exhibit the following:

• Prefers a fast-paced working environment that involves working with, motivating, and training others to accomplish tasks.
• Has proven problem solving skills and enjoys handling complexity and responsibility.
• Is passionate about selling great food and giving great service.
• Has demonstrated strong interpersonal and communication skills.
• Positively responds to requests for assistance from co-workers, supervisors, and customers.
• Is self-motivated, especially under pressure.

Requirements:

• 5+ years experience working in the food service industry
• 3+ years of current experience as a salaried manager with multiple direct reports and accountability for financial performance
• A stand-out history of rapid promotions and increased responsibilities
• Flexibility to work a dynamic schedule, including weekends and occasional evenings.
• Ability to endure long durations of standing (as much as 10 consecutive hours).
• Ability to frequently bend, stoop, twist, reach and lift 25lbs.
• Ability to visually discern housekeeping, safety, sanitation, service and product quality issues.

The Café Supervisor will be responsible for the performance of all staff exclusively assigned to the café team as well as that of those employees who provide customer service support in the café from other departments.  Supervisory responsibilities include defining performance standards and procedures, training staff members to the defined standards and procedures, and coaching them to superior performance in all tasks assigned.

Sales Clerk

Marty’s Market offers a faster-than-average pace and the opportunity to meet and work with a variety of different people. Sales clerks play a key role in the company’s development of strong relationships with its customers, its partner suppliers, and the surrounding community.

This position involves building and maintaining relationships while working closely and accurately within guidelines. A typical day as a Marty’s Market sales clerk will undoubtedly involve delivering unmatched customer service experiences to customers and fellow staff members as well as some or all of the following:

• Taking and fulfilling orders at the deli or café counters.
• Assisting customers with finding a product or selecting among them.
• Creating or maintaining product displays.
• Maintaining a high energy level all day.
• Tasting the day’s menu specials and learning how they were prepared.
• Helping set up, facilitate, or clean up after a special in-store event.
• Promoting new products or services to customers.
• Participating in weekly team meetings.
• Helping maintain cleanliness of the store.
• Following food and money handling procedures.
• Attending training sessions about the company’s products, e.g. the uniqueness of a supplier’s farming practices or seasonal vegetables – or – about the company’s systems, e.g. how to record a customer complaint or how to log an inventory transfer between departments.

Competitive Candidates will exhibit the following:

• Has experience working in customer service and/or the foodservice/hospitality industry.
• Has a reputation for giving great service to guests and co-workers.
• Can work a flexible schedule, including weekends and occasional evenings.
• Prefers a fast-paced working environment and handling a variety of tasks in a single shift.
• Has good problem solving skills and enjoys handling complexity.
• Has strong interpersonal skills.
• Communicates professionally and respectfully in person and on the phone.
• Positively responds to requests for assistance from co-workers, supervisors, and customers.
• Is passionate about selling great food and giving great service.
• Is self-motivated, especially under pressure.
• Enjoys working as a member of a team and having fun at work.
• Is able to effectively manage her/his emotions in the workplace.
• Is detail-oriented and able to maintain a clean and organized workspace.
• Seeks training on products and company initiatives.